Pickup available at Chivilla Bay Uptown Aberdeen
Usually ready in 2-4 days
Shipping & Returns
Shipping Overview:
- In-Stock Items: Processed within 2-3 business days, excluding weekends/holidays.
- Made-to-Order Items: Production time is 2-3 weeks; shipped next business day after completion. Shipping times may vary, especially during high volume periods. We ship via USPS, UPS, and FedEx, choosing the most economical method unless otherwise specified. You’ll receive an email with shipping details, including tracking information, upon dispatch.
- Special Requests: For gift wrapping or other needs, please inform us when ordering.
Returns Overview:
- 30-Day Policy: Items can be returned within 30 days of receipt in their original condition. Start your return via your account or contact us directly for assistance.
- Damages/Issues: Report any problems immediately for prompt resolution.
- Exceptions: Perishable, custom, sale items, and gift cards are non-returnable.
- Exchanges: Return the original item and place a new order.
- Refunds: Processed within 10 business days upon return inspection, with some banks taking additional time to post refunds.
For detailed information on our policies, please visit our Shipping Policy and Returns Policy pages.
Need Help? Contact us at rmay@ChivillaBay.com or call Rhonda at 605-397-7703.
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Let customers speak for us
Soothing for my 8 year old to fall asleep to
Extremely fast shipping! So cute and exactly as pictured!
Thank you so much for the adorable Ganz Deer Doll! Long story short we visited out of state and on our very last stop before arriving home we lost of original doll. My Daughter was looking all over for her ( she's almost 2) This doll was hard to find. But you had it and sent it so fast! She was so excited to find her doll! Thanks again! 😊
My order was received in great condition and in a timely manner.
