Privacy policy

This Privacy Policy explains how Chivilla Bay LLC (“Chivilla Bay,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit chivillabay.com, make a purchase, sign up for communications, or otherwise interact with us (collectively, the “Services”).

We believe in being transparent and respectful with your information. We only collect what’s necessary to serve you better, never sell text message consent, and work with trusted partners to keep your information secure.

By using our Services, you agree to the practices described in this Privacy Policy.

Quick Summary

  • We collect information to process orders, communicate with you, and improve your shopping experience

  • We never sell text message opt-in data

  • You can unsubscribe from marketing at any time

  • Your information is shared only with trusted partners needed to operate our business

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we do, we will update the “Last updated” date at the top of this page.

How We Collect Personal Information

We collect personal information in the following ways:

Information You Provide Directly

When you interact with our Services, you may provide:

  • Contact details (name, address, phone number, email)

  • Order and shipping information

  • Payment confirmation details (payment information is processed securely by third-party providers)

  • Account login information

  • Shopping activity (items viewed, added to cart, or saved)

  • Customer support communications

Providing certain information may be required to complete purchases or access specific features.

Information Collected Automatically

When you visit our Site, we automatically collect usage data through cookies and similar technologies, including:

  • IP address

  • Browser and device information

  • Pages visited and actions taken

  • Cart activity (including abandoned carts)

This helps us improve site performance, understand how customers use our Site, and send helpful reminders when appropriate.

Information from Third Parties

We may receive information from trusted third parties, including:

  • Shopify, which powers our online store

  • Payment processors that securely handle transactions

  • Marketing and analytics partners

  • Advertising platforms and social media tools

Any information received from third parties is handled according to this Privacy Policy.

How We Use Your Personal Information

We use your information to:

Provide Products & Services

  • Process orders and payments

  • Ship products and handle returns or exchanges

  • Manage customer accounts

  • Send order and account notifications

Marketing & Communication

  • Send emails, texts, or promotions (with your consent)

  • Personalize content and product recommendations

  • Share updates, offers, and announcements

You can opt out of marketing communications at any time.

Security & Fraud Prevention

  • Detect and prevent fraudulent or unauthorized activity

  • Protect customer accounts and transactions

Customer Support

  • Respond to inquiries and requests

  • Improve our Services and customer experience

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember preferences and cart activity

  • Analyze website performance

  • Improve user experience

You can control cookies through your browser settings, but disabling them may affect site functionality.

For more information about Shopify cookies, visit:
https://www.shopify.com/legal/cookies

How We Share Personal Information

We may share your information with:

  • Service providers (payment processors, shipping partners, IT services)

  • Marketing and analytics partners

  • Shopify and affiliated tools

  • Legal authorities when required by law

We only share information necessary to operate our business and serve you effectively.

Important Note on Text Messaging

Text message opt-in data and consent are never sold or shared with third parties.

User-Generated Content

If you choose to post reviews or other content publicly on our Site or social platforms, that information may be visible to others. We cannot control how third parties use publicly shared content.

Third-Party Websites

Our Site may include links to third-party websites. We are not responsible for the privacy practices, security, or content of those sites. Please review their policies before providing personal information.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age. If you believe a child has provided personal information, please contact us so we can remove it.

Data Security & Retention

We use reasonable safeguards to protect your information. However, no system is completely secure.

We retain personal information only as long as necessary to:

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce policies

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access your personal information

  • Request corrections or updates

  • Request deletion

  • Opt out of marketing or targeted advertising

  • Limit use of sensitive personal information

You may exercise these rights by contacting us using the details below.

We will never discriminate against you for exercising your privacy rights.

International Users

Your information may be processed in the United States or other countries where our service providers operate. Where required, we use recognized legal safeguards for international data transfers.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Chivilla Bay LLC
3315 6th Avenue SE, Suite 22
Aberdeen, SD 57401
📞 (605) 397-7703
📧 RMay@ChivillaBay.com