Refund policy

Returns & Refunds Policy

Last updated: February 2026

At Chivilla Bay, we want you to love what you order. If something isn’t quite right, we’re here to help. Please review the details below so you know exactly what to expect.

Return Window

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

  • Unworn or unused

  • In original condition

  • With tags attached

  • In original packaging

  • Accompanied by proof of purchase

How to Start a Return

To request a return or refund:

  1. Log in to your account using the email used for purchase

  2. Follow the prompts to submit a return request

If you need assistance at any point, please contact us:
📧 RMay@ChivillaBay.com
📞 605-397-7703

Return Shipping Address

All approved returns must be sent to:

Chivilla Bay
3315 6th Ave SE, Suite 22
Aberdeen, SD 57401

Restocking Fees & Shipping Costs

  • Approved returns are subject to a 15% restocking fee

  • Original shipping charges are non-refundable

  • Customers are responsible for return shipping costs

  • Items shipped with free or promotional shipping are still subject to the restocking fee

Restocking fees are waived if the return is due to an error on our part, including:

  • Defective items

  • Damaged items

  • Incorrect items sent

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.

Non-Returnable Items

The following items are final sale and not eligible for return:

  • Perishable goods (including food and candy)

  • Custom or made-to-order items (including personalized or special orders)

  • Clearance or sale items

  • Gift cards

If you’re unsure whether an item qualifies for return, feel free to reach out before sending it back.

Exchanges

We do not offer direct exchanges.

The fastest way to get the item you want is to:

  1. Return the eligible item

  2. Place a new order once the return is approved

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, where permitted by law.

Returned items must be:

  • Unused

  • In original condition

  • With tags and packaging intact

  • Accompanied by proof of purchase

Restocking fees and shipping terms outlined above apply where legally allowed.

Refunds

Once we receive and inspect your return, we’ll notify you of approval status.

If approved:

  • Refunds are issued to the original payment method

  • Processing typically occurs within 10 business days

  • Bank or credit card processing times may vary

If more than 15 business days have passed since refund approval, please contact us for assistance.

Quick Return Summary

  • ✔ Returns accepted within 30 days

  • ✔ Customer pays return shipping

  • ✔ 15% restocking fee applies

  • ✔ Food, clearance, custom items & gift cards are final sale

Contact Us

Questions about returns or refunds? We’re happy to help.

Chivilla Bay
📧 RMay@ChivillaBay.com
📞 605-397-7703

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